Cancellation Policy

1) Scope

This policy applies to all cancellations and refund-related matters for:

• Room bookings
• Day-outings and activities
• Events/banquets/weddings/meetings
• Direct, OTA, phone, WhatsApp, email, and walk-in reservations
• Corporate/group bookings and organizer-led bookings

Where applicable, rate-specific rules displayed during booking also apply.

2) Payment Requirement

• Every room reservation is confirmed only upon receiving 100% upfront payment.
• Bookings without full payment are not valid or guaranteed.

3) Cancellation Eligibility

A booking is eligible for a refund only if the cancellation is made before the cancellation deadline shown at the time of booking.

Once this deadline passes, the booking becomes non-refundable.

4) Refund Window

• Cancellations made within the allowed window receive a 100% refund of the amount paid.
• Refunds, when applicable, are processed back to the original payment method as per standard banking timelines.

5) Non-Refundable Period

After the cancellation deadline displayed during booking:

• The booking becomes non-refundable
• No amount paid will be refunded
• In certain rate plans, the full stay charge may apply

This includes cancellations made for personal reasons, travel plan changes, or late requests.

6) Modifications

• Modifications after the cancellation deadline may not be permitted and may be treated as cancellations.
• All changes are subject to availability and revised pricing.
• OTA bookings must be modified directly through the OTA, and their terms apply.

7) No-Show Policy

A no-show occurs when the guest does not arrive on the check-in date without prior cancellation.

• No-shows are fully non-refundable.
• The room may be released by the property after the check-in window lapses.

8) OTA / Third-Party Bookings

For reservations made through OTAs:

• Their cancellation and refund rules apply alongside this policy.
• Refunds may need to be requested directly through the OTA.

9) Events, Banquets & Group Bookings

For weddings, banquets, school/corporate outings, and large groups:

• Cancellation charges may vary based on event scale, date, vendor commitments, and contracted terms.
• Décor, catering, AV, photography, and other vendor-related cancellations may have separate conditions set by those vendors.

10) Force Majeure

Cancellations due to events beyond reasonable control (natural disasters, government restrictions, etc.) will be handled case-by-case as per contractual terms and applicable law.

11) Contact for Cancellations & Support

• Phone: +91 9997584321
• Email: maldevtafarms@gmail.com
• Address: Maldevta Farms, Serki, Via Raipur Road, Dehradun – 248001, Uttarakhand, India